Privacy policy

This Privacy Policy describes how Invisalign Center (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website https://invisaligncenter.ae/ (the “Site”).

Information We Collect

• We may collect personal information, such as:

  • Contact information (name, email address, phone number)

  • Demographic information (age, location)

  • Information about your inquiry (interest in Invisalign treatment, etc.)

• We may also collect non-personal information, such as:

  • Your browsing activity on the Site

  • Device information (IP address, browser type)

How We Use Your Information

We may use your information to:

• Respond to your inquiries and requests

• Send you information about Invisalign treatment and our services

• Improve the Site and our services

• Comply with legal and regulatory requirements

Disclosure of Your Information

We may disclose your information to:

• Third-party service providers who help us operate the Site and provide our services

• Law enforcement or other government agencies, if required by law

Your Choices

You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails.

Our website AI Agent

Our website has an AI Agent, Lizzy, who answers questions about our treatments in English, Arabic and French and can pass your details to our team so they can get in touch. Lizzy is an AI, not a person, and cannot diagnose, give medical advice, confirm an appointment or quote a final price. If you choose to make an enquiry, we collect your name (and the patient’s name if you are asking for someone else), your phone number, your email address, the treatment you are interested in, what you would like to change about your smile, the best time to call you, and the conversation. When you complete an enquiry, we also email you our information pack. Please share only the health details you are comfortable with, and never type payment card, Emirates ID or passport numbers into the chat. The AI Agent is built and run for us by ARENA. It uses Anthropic and OpenAI to understand and answer your messages, Hetzner to host it in Germany, Make.com to deliver enquiries to us, Microsoft to send our emails, and GoHighLevel to hold your enquiry in our customer system. These companies act only on our instructions. We do not sell your information or use it for advertising, and your conversation is not used to train AI models. Under the UAE Personal Data Protection Law you can ask to see, correct or delete your information, or object to how we use it, by writing to contact@invisaligncenter.ae. Full details are in our AI Agent Privacy Policy: https://chat.invisaligncenter.ae/static/privacy.html

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on the Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us by:

Email: contact@invisaligncenter.ae